Showing posts from October 3, 2012


Armstrong and Baron (1998) defined Performance Management as; ‘a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As such, it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved’.
Some of the programs we offer, are: Unit Standard / NQF Level / Credits / Title

13912 Level 3 Credits 5, Develop a plan to enhance team performance  13949 Level 4 Credits  5, Align the business unit's performance to business goals   10321 Level 4, 12 Credits, Monitor and maintain performance standards in a Contact Centre   15230 Level 5 Credits 4, Monitor team members and measure effectiveness of performance   242822 Level 4 Credits 10, Employ a systematic approach to achieving objectives    337063 Level 5 Credits 5, Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisat…