Instill in myself a personal Contact Centre culture


SAQA Unit Standard 13872  - 4 Credits, NQF Level 4


The qualifying learner is capable of:

1. Identifying and defining what a Contact Centre is.
2. Identifying Contact Centre principles and concepts.
3. Identifying the benefits of instilling in self a Contact Centre culture.
4. Persuading others of the benefits of a Contact Centre culture. 


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