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Showing posts from March 17, 2015

SUCCESSFUL COMMUNICATION IN A DIVERSE WORKPLACE

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We all agree that if not managed effectively communication and diversity can be barriers to succeed, i.e. pertaining to both the employee and employer.

Communication barriers lead to confusion, lack of teamwork, misunderstandings, low morale, and a decrease in productivity.

How do we overcome communication barriers in a diverse workplace?

Create and agree upon a Communication Best Practice Policy, i.e. “The English only rule”.
Criteria: 
The policy must serve the employer’s legitimate business purpose and interests, i.e.

Minimizing the sense of alienation and hostility felt by both employees and customers alike who do not speak/understand the alternative language.Minimize confusion, lack of teamwork, misunderstandings, low morale, and a decrease in productivity as a result of colleagues/customers feeling excluded from a conversation.

Action Plan:
Step 1.Emphasize the need/purpose, i.e. to accommodate customers and staff alike whilst benefiting from a diverse workplace that is representativ…